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THCB Gang Episode 143, Friday November 8 – The Health Care Blog

THCB Gang Nov 8, 2024 Joining Matthew Holt (@boltyboy) on #THCBGang on Friday November 8 are THCB regular writer and ponderer of odd juxtapositions Kim Bellard...

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Merchants of Death – Healthcare Economist

That is the clever title of recent American Economic Review publication by Cyrus Aghamolla, Pinar Karaca-Mandic, Xuelin Li, Richard T. Thakor. The abstract...

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Omnichannel Solution: NetSuite & LiveHelpNow Integration

Ensuring a seamless and consistent customer experience across multiple touchpoints is crucial. NetSuite and...

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AI Powered Customer Service: It’s Not Just a Trend

Customer service is more crucial than ever. With customers demanding fast and effective solutions, businesses must stay ahead by incorporating AI customer service. AI-powered...

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Top SaaS Security Measures for 2024: Protect Your Data

As the SaaS industry grows, so does the demand for strong SaaS security policies....

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Customer service metrics worth your attention

It is no longer a secret that customer service plays one of the leading roles for any business today. Together with marketing and sales...

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Remote Work Success with SaaS Tools

Remote work has changed how businesses and employees operate. Many now value the freedom...

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Why successful customer service strategy is important [Infographic]

According to Zendesk, 81% of consumers say that they would likely make another purchase after a positive experience. Thus, successful customer service strategy...

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17 Key Customer Success Metrics and How To Measure Them?

Executive summaryUnlock the secrets to customer success with our comprehensive guide on the 17 crucial metrics that define your business’s health and growth potential....

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