Among the valuable feedback we received from our 2024 customer survey, we heard one message loud and clear: You need better reporting tools. We heard you, and we’ve taken steps to improve our reporting functionality, starting with the Drill Down feature. We have updated our reporting to allow you access to dive deeper into your dashboard reporting charts.
TeamSupport users are now able to view details around specific data points on a chart, providing access to the data set making up each graph. Now, you and your team can understand what tickets are being represented on reporting charts and access more informative data points. By drilling a level deeper into the dashboard, you can review specific ticket names and get a deeper view of the chart.
This update is the first of many improvements we’ll be introducing over the next few months. Want a tour of the new feature, or to discuss what’s coming up next? Contact your customer support manager today!